FAQs

How much does a Sports & Remedial massage appointment cost?

Appointments last for 40 minutes and cost £45, payable by cheque or cash only.

How do I make an appointment?

Appointments can be arranged either by telephone (07879 897 896) or by email to charlotte@vitalhands.com. Regular practice hours are 9.30am-3.00pm, Monday – Friday.  Other evening and weekend appointments can also be arranged where needed.

What happens during a treatment?


Marathon of Britain Race

Marathon of Britain

A short consultation, including a brief history, is taken prior to your initial treatment to ensure it is the most appropriate and effective.

A general base oil or lotion may be used, and skin type can be taken into account. The oil normally soaks into the skin quite quickly but may leave traces on the skin.

You may occasionally feel some post-treatment soreness but this will normally disappear after a day or so. Don’t worry about this – it is usually a sign that the treatment is having a positive effect.

How often should I have a massage?

As often as you like (provided that you are not suffering from any condition for which massage is contra-indicated – ask if in doubt). Some people find that a weekly massage helps to control their stress levels, while others find that a maintenance treatment every few weeks works well.

What is your cancellation policy?

In accordance with standard practice, we regret that the full appointment fee will be charged for missed appointments or non-attendance unless 24 hours notice is given.

Can my child have treatment?

Patients under 16 years of age must be accompanied by a parent who will be required to sign a consent form.

Do you issue gift vouchers?

Yes, we do. Gift vouchers are valid for six weeks from the date of purchase. Please call 07879 897 896 for more information.

Can I claim for my treatment under private health?

Charlotte is eligible to treat clients of the private health insurer Pruhealth. This means that some Pruhealth policy holders may have treatments covered under the terms of their contract. Treatments may also be covered by other health insurers. Clients should check with their provider.

Are there Sports & Remedial massage regulators?

Yes there are, listed below. Charlotte is registered with the ISRM and is on the BAC register to deliver top quality treatment to some of the UK’s finest athletes. She is also a member of the Sports Massage Association (SMA), the Institute of Sport & Remedial Massage (ISRM) and the Complementary & Natural Healthcare Council (CNHC).

- SMA (Sports Massage Association)

The SMA (link to SMA web site) acts as a main governing body, in order that you may find a qualified, approved sports massage practitioner. The SMA maintains the standards for sports massage practitioners and sports massage training organizations, and provides regulation and a National Register for sports massage practitioners.

- CNHC (Complementary & Natural Healthcare Council)

The CNHC is the UK regulator for complementary healthcare practitioners, enhancing public protection by setting registration standards. The CNHC quality mark (above) allows people to choose with confidence where they see this mark.

In 2009, the Department of Health stated: “CNHC is the only voluntary regulatory body for complementary healthcare which has official government backing.  No other organisation has the same exacting criteria or focus on safety and quality.”

- ISRM (Institute of Sport and Remedial Massage)

The ISRM is approved by the CNHC to verify registration applications. All members trained through one of the validated/accredited schools are automatically eligible to register with CNHC. The ISRM is part of the SRTC (below).

- SRTC (Sport and Remedial Therapies Council) & BAC (British Athletics Commission)

The SRTC is an official provider of Sport Massage Therapy to British Athletics Commission (BAC) athletes. BAC recognises that its athletes should receive the best quality treatment to help them recover from training and prevent injury. Its membership includes over 3,000 Olympic, Paralympic and World Class funded elite athletes. BAC also represents those recognised as development athletes, those in the Talented Athletes Sponsorship Scheme (TASS) and more than 1,000 retired athletes.

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